Refund Policy
Simple, transparent, and customer-first refund process.
1. Eligibility for Refund
Refunds are available for items returned within 14 days of delivery. Products must be unused, unworn, and in original packaging.
2. Refund Approval
Once your return is received and inspected, we will notify you about approval or rejection of your refund.
3. Refund Processing Time
Approved refunds are processed within 5–7 business days and credited to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or contact your payment provider.
5. Exchanges
We replace items only if they are defective, damaged, or incorrect. Size exchanges are subject to availability.
6. Non-Refundable Items
Items marked as final sale or clearance are not eligible for refunds.
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us immediately for a priority resolution.
9. Cancellation Policy
Orders can only be canceled before they are processed or shipped.
10. Refund Method
Refunds are issued to the original payment method used during purchase.
11. Processing Delays
Bank or payment gateway delays may affect refund timing outside our control.
12. International Orders
International refunds may take additional time depending on payment processors and location.
13. Refund Confirmation
You will receive an email confirmation once your refund has been processed successfully.
14. Policy Updates
We reserve the right to update or modify this Refund Policy at any time.
15. Contact Support
For refund assistance, contact us at support@tradenticllc.com or +1 (786) 289-9205.